This panel will discuss strategies for designing effective VoC programs in Africa, focusing on gathering, analyzing, and utilizing customer feedback to enhance the customer experience.
ABOUT THE EVENT / Rwanda CX Leaders Forum 2024
The 2024 International Customer Service Week celebration in Rwanda will be marked by the Rwanda Customer Experience Leaders Forum & Awards. This is a platform for customer experience executives, and those leading customer experience programs from different organizations in Rwanda and Africa to learn, network, and better equip themselves with customer experience best practices and strategies.
The CX Leaders forum is a new platform for customer experience (CX) executives organized yearly in Rwanda and across Africa. A key part of these forums is access to local research on customer preferences in the country or region. Leaders get an understanding of the customer experience index (CEI) of their country or region and deep dive into the variables to look after in their transformation efforts.
The second part of the event is the Rwanda Customer Service Excellence Awards – the celebration of individuals and organizations within the country, that stand out in their customer experience delivery.
This panel will explore how technology and AI are revolutionizing customer experiences in Africa. Experts will discuss the latest tools and innovations that enhance customer interactions, personalize services, and streamline processes for a more impactful customer journey.
This panel will focus on the critical impact of product and brand experience on customer loyalty. Experts will discuss how a strong, consistent brand experience and high-quality products can foster long-term customer relationships.
This panel will address the crucial connection between employee experience and customer experience (CX) performance. Experts will discuss strategies for enhancing employee satisfaction and engagement, and how these improvements can positively impact customer interactions.
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John DoeCEO at Crown.io
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EVENT SPEAKERS / meet with greaters
EVENT PRICE LIST / perfect price for event
INVITATION ONLY
FREE
Access to Forum Hall
Access to Meal Tickets
1 Copy of Employee Customer Service Guide
Access to all presentations
CORPERATE TICKET
500000
5 of your Customer Experience Executives
5 copies of the employee customer service guide
Citation as participating company
Access to group photos of your company
EVENT FAQS / find your answers
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