This panel will delve into the pivotal role that employee experience plays in shaping and enhancing customer experience (CX) performance. Industry leaders will discuss how investing in employee satisfaction and engagement directly influences the quality of customer interactions and overall service delivery. The conversation will cover effective strategies for creating a positive work environment, aligning employee objectives with customer service goals, and leveraging employee feedback to drive continuous improvement in CX. Panelists will also explore ways to measure and manage CX performance, emphasizing the importance of a motivated and well-supported workforce in achieving superior customer outcomes. Attendees will gain valuable insights into how fostering a strong employee experience can lead to improved customer satisfaction, loyalty, and business success.