This panel will delve into how technology and AI are reshaping customer experiences across Africa. Industry leaders will discuss the latest advancements in AI-driven tools, automation, and digital platforms that are transforming how businesses interact with customers. The panel will also explore the role of AI in personalizing services, predicting customer needs, and streamlining operations to create more efficient and engaging customer journeys. Attendees will gain insights into how to harness these technologies to stay competitive and meet the evolving expectations of customers in the African market.