Africa CX Leaders Forum 2025

Africa’s brightest minds in customer experience (CX) are coming together to tackle the continent’s biggest CX challenges. The forum brings together; Heads of CX from the continent's customer centric organizations, industry leaders, consultants, and CX national and professional bodies across Africa.

11-12 September 2025 - Kigali, Rwanda

Event Starts In :

CX Leaders Forum KIgali

Forum Primary Objectives!

Why Attend the Forum!

Be part of a movement empowering CX professionals to enhance customer experiences in Africa.

Engage with Africa’s top CX leaders and professionals from various industries.

Present your company’s expertise and technologies in customer experience.

Learn from keynotes and panels addressing cutting-edge topics, such as AI applications in CX and customer experience KPIs.

Contribute to the development of a strategic, data-driven CX framework tailored to African markets.

Workshops & Themes

 

Discussion Themes

  • CX Frameworks aligned to the African market: Lessons learned from leading CX in the continent.
  • AI use cases for customer experience: leveraging AI for CX transformation in Africa.
  • The Africa Customer Experience Index: Insights and Recommendations.
  • CX Technology best practices and causes of deployment failures in Africa.
  • Re-imagining employee experience as a cornerstone for achieving customer-centric organizations.
  • The mission of the Chief Experience Officer: leading CX at the board.
  • Customer experience KPIs and performance management.
  • Protecting frontline staff from rising levels of hostility and abuse.
  • Leading effective Voice of the Customer Programs.
  • Performing effective Customer Experience measurements.
  • Aligning CX objectives to corporate objectives and showcasing impact of CX strategy on business performance.
  • Role of governments in creating an enabling environment for CX In Africa: Case study of Citizen Experience in Rwanda.

Workshops

  • Public sector CX & Citizen Experience.
  • Travel, Transport and Logistics Customer Experience
  • Patient & Wellness Experience.
  • Banking and Financial Services Customer Experience.
  • Hospitality Customer Experience.
  • Telco Customer Experience & Contact Center Management
  • Employee Experience & CX Performance Management
  • Voice of the Customer & CX Metrics
  • Digital Experience and Support
  • Advanced Journey Mapping & Touchpoints Analysis
  • CRM and Customer Data Management
  • AI application in CX

FROM 4:30 TO 6:30

Marketing Theory

Business Management Info

Quam amet tristique adipisicing incididunt arcu, excepturi molestie turpis deserunt ducimus malesuada minus mauris veniam.

Grab Your Event Tickets

11-12 September 2025 - Kigali Rwanda

All Event Pass

FREE

Individual participation at the Africa CX Leader forum is free and open to all customer experience executives and leaders across the continent. 

Our Event Speakers!

Our list of speakers is coming up soon...

EXECUTIVE DIRECTOR

Alison White

MARKETING OFFICER

George Smith

EVENT SUPERVISOR

Jenny Watson

EVENT SPEAKER

Jimmy Wilson

Event Partners & Sponsers

Our list of partners and Sponsors is coming soon...

2024 Forum Review

Highlights from 2024 Rwanda CX Leader Forum

About the Forum

The Africa Customer Experience Leaders Forum

The Africa CX Leaders forum is a platform where those in charge of driving customer experience transformation across Africa meet, learn, network, and gain new ideas and best practices on how to create better experiences for their customers.

The event aims to unite 3 groups of people:

  • Heads of CX of Africa’s biggest corporations.
  • National Customer Experience Associations across Africa.
  • CX Consultants & promoters across the continent.

Speakers at this event are mainly top executives in charge of CX Transformation in Africa’s top customer-centric organizations. Other key resource persons with strong value addition to the CX Industry in Africa will also be invited to the conversations.

During the forums, solution providers and experts are invited to pitch their CX Solutions. This gives CX Leaders a better understanding of which frameworks and technologies can better meet their transformation efforts.

A key part of this forum is access to country level research on customer preferences from across the continent. Leaders get an understanding of the global customer experience index (Global CX Index) of their country or region and deep dive into the variables to look after in their transformation efforts.

Our Event Venue :

Kigali - Rwanda

Location Address :

Event Address Coming up soon...

Contact Us For More Info!

Our event team is available to provide you with any information about participating in the event.

Follow Us On Social Media :